Terms of Service

Effective Date: April 11, 2026 | Last Updated: April 11, 2026

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Simple Functional AI, LLC ("SFAI," "we," "us," or "our") governing your access to and use of the Simple Functional AI platform, including the website located at simplefunctionalai.com, all associated applications, and any related services (collectively, the "Platform").

By accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Platform.

You represent and warrant that you are at least 18 years of age and have the legal capacity to enter into these Terms. If you are using the Platform on behalf of a business entity, you represent and warrant that you have the authority to bind that entity to these Terms.

The Platform is designed for use by licensed healthcare providers, including but not limited to chiropractors, functional medicine practitioners, naturopathic doctors, and other qualified clinicians. By using the Platform, you represent that you hold all licenses and credentials required by your jurisdiction to practice in your field.

2. Description of the Platform

Simple Functional AI is a software-as-a-service ("SaaS") platform designed for functional medicine practitioners. The Platform provides tools to manage the patient journey, including intake processing, lab analysis, clinical decision-support, care plan generation, patient portal access, and practice analytics.

Clinical Decision-Support Tool Disclaimer: The Platform is a clinical decision-support tool only. It does not provide medical diagnoses, treatment decisions, or clinical recommendations independent of a licensed provider. All AI-generated content, including but not limited to clinical findings, care plan packets, supplement recommendations, and case review summaries, is intended as a starting point for the clinician's own professional judgment. The clinician is solely responsible for reviewing, modifying, approving, and applying any information generated by the Platform before using it in patient care.

SFAI does not practice medicine. The Platform does not replace the clinical judgment of a licensed healthcare provider. No AI output from the Platform should be relied upon as a substitute for independent clinical evaluation.

3. Account Registration and Security

To use the Platform, you must create an account and provide accurate, complete, and current information during the registration process. You agree to update your information promptly to keep it accurate and current.

You are responsible for maintaining the confidentiality of your account credentials, including your username and password. You agree to notify SFAI immediately of any unauthorized use of your account or any other breach of security.

You are solely responsible for all activity that occurs under your account, whether or not authorized by you. SFAI will not be liable for any loss or damage arising from your failure to maintain the security of your account credentials.

SFAI reserves the right to suspend or terminate any account that we reasonably believe has been compromised or is being used in violation of these Terms.

4. Subscription Plans and Fees

Access to the Platform requires a paid subscription. Current pricing is as follows:

Monthly subscription: $399 per month per clinic
One-time setup fee: $550 (covers account provisioning, onboarding, clinic configuration, and initial training)

SFAI may offer promotional pricing, beta programs, or discounted rates at its sole discretion. Any promotional or beta pricing will be communicated in writing and is subject to the terms specified in the applicable offer. SFAI reserves the right to modify beta or promotional terms, including transitioning beta users to standard pricing, with at least 30 days' written notice.

SFAI reserves the right to change subscription fees at any time. Any fee changes will be communicated to you at least 30 days before taking effect. Your continued use of the Platform after a fee change constitutes acceptance of the new fees.

5. Payment and Billing

All payments are processed through Stripe, Inc. ("Stripe"). By subscribing to the Platform, you authorize SFAI and Stripe to charge your designated payment method for all applicable fees.

Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date. You will be charged the then-current subscription fee at each renewal.

If a payment fails, SFAI will notify you and may retry the charge. If payment remains unsuccessful after reasonable attempts, SFAI reserves the right to suspend or terminate your access to the Platform. You remain responsible for any outstanding amounts owed.

All fees are quoted in U.S. dollars. You are responsible for any applicable taxes, duties, or government-imposed charges associated with your use of the Platform.

6. Refund Policy

If you are not satisfied with the Platform, you may request a refund of your most recent monthly subscription payment within 14 days of the charge. Refund requests must be submitted in writing to support@simplefunctionalai.com.

The one-time setup fee is non-refundable once account provisioning has begun. If you request cancellation before provisioning begins, the setup fee will be refunded in full.

Refunds will be processed to the original payment method within 10 business days of approval.

7. Cancellation and Termination

You may cancel your subscription at any time by contacting SFAI at support@simplefunctionalai.com or through your account settings. Upon cancellation, you will retain access to the Platform through the end of your current billing period. No prorated refunds will be issued for partial billing periods.

SFAI reserves the right to suspend or terminate your account at any time for violation of these Terms, non-payment, or any conduct that SFAI reasonably determines is harmful to the Platform, other users, or SFAI's business interests.

Data Retention After Termination

Following account termination or cancellation, SFAI will retain your data for a period of 90 days. During this period, you may request an export of your data by contacting support@simplefunctionalai.com. After the 90-day retention period, SFAI will delete your data in accordance with applicable law, except where retention is required by law or regulation, including HIPAA requirements.

8. Data Ownership and Intellectual Property

Your Data

You retain full ownership of all data you upload, enter, or generate through the Platform, including patient records, clinical observations, lab results, and any other information you provide ("User Data"). SFAI does not claim ownership of your User Data.

License to SFAI

By using the Platform, you grant SFAI a limited, non-exclusive, royalty-free license to process, store, and display your User Data solely for the purpose of providing and improving the Platform's services to you. This license does not permit SFAI to sell, share, or disclose your User Data to third parties except as required to operate the Platform or as required by law.

AI-Generated Content

Content generated by the Platform's AI features (including but not limited to clinical findings, care plan packets, supplement recommendations, case review summaries, and patient-facing materials) is produced using your User Data as input. You own the resulting AI-generated content as it pertains to your patients and practice. SFAI retains ownership of the underlying algorithms, models, prompts, and software that produce such content.

Platform Intellectual Property

The Platform, including its design, code, features, documentation, branding, and all related intellectual property, is owned by SFAI and protected by applicable intellectual property laws. Nothing in these Terms grants you any right, title, or interest in the Platform beyond the limited right to use it in accordance with these Terms.

9. Protected Health Information (PHI) and HIPAA Compliance

Business Associate Agreement

If you are a Covered Entity or Business Associate under the Health Insurance Portability and Accountability Act of 1996 ("HIPAA") and its implementing regulations, you must execute a Business Associate Agreement ("BAA") with SFAI before uploading, transmitting, or processing any Protected Health Information ("PHI") through the Platform. Use of the Platform to process PHI without a signed BAA is a violation of these Terms.

Your Responsibilities

As the licensed healthcare provider, you are responsible for ensuring that your use of the Platform complies with all applicable federal, state, and local laws governing patient privacy and data security, including HIPAA, the HITECH Act, and applicable state privacy laws. You are responsible for obtaining any required patient consents or authorizations before entering patient information into the Platform.

SFAI's Safeguards

SFAI implements administrative, technical, and physical safeguards to protect PHI processed through the Platform, including:

PHI redaction pipeline: patient-identifying information is automatically stripped before any data is sent to third-party AI services
Data isolation: each clinic's data is logically isolated using unique clinic identifiers across all database tables
Encryption of data in transit and at rest
Role-based access controls and authenticated API endpoints

Notwithstanding these safeguards, SFAI does not guarantee that PHI will never be exposed due to factors beyond its reasonable control. The specific terms of SFAI's obligations with respect to PHI are set forth in the BAA.

10. Acceptable Use

You agree to use the Platform only for lawful purposes and in accordance with these Terms. You agree not to:

Use the Platform for any purpose that is unlawful, fraudulent, or harmful
Attempt to gain unauthorized access to any part of the Platform, other accounts, or any systems or networks connected to the Platform
Reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Platform
Use the Platform to transmit any malware, viruses, or other harmful code
Resell, sublicense, or redistribute access to the Platform without SFAI's prior written consent
Use the Platform in any manner that could damage, disable, overburden, or impair its functionality
Scrape, crawl, or use automated means to extract data from the Platform
Use AI-generated output from the Platform without independent clinical review by a licensed provider
Upload or transmit any content that infringes the intellectual property rights of any third party
Share your account credentials with any unauthorized individual

SFAI reserves the right to investigate and take appropriate action, including suspension or termination of your account, for any violation of these acceptable use provisions.

11. Third-Party Services

The Platform integrates with and relies upon third-party services to provide its functionality. These services include, but are not limited to:

Stripe: payment processing and subscription management
Amazon Web Services (AWS): cloud infrastructure, data storage, authentication, and serverless computing
Twilio: SMS messaging and patient communication
OpenAI: AI-powered content generation (with PHI redaction applied before any data transmission)
Anthropic: AI-powered content generation (with PHI redaction applied before any data transmission)
Calendly: scheduling integration (where applicable)

Your use of the Platform is subject to the terms and policies of these third-party providers. SFAI is not responsible for the performance, availability, or practices of any third-party service. SFAI does not guarantee the continued availability of any specific third-party integration and reserves the right to add, modify, or remove integrations at any time.

12. Disclaimers

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. SFAI EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

SFAI DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. SFAI DOES NOT WARRANT THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY AI-GENERATED CONTENT, CLINICAL SUGGESTIONS, OR OTHER OUTPUT PRODUCED BY THE PLATFORM.

YOU ACKNOWLEDGE AND AGREE THAT THE PLATFORM IS A CLINICAL DECISION-SUPPORT TOOL AND THAT ALL CLINICAL DECISIONS REMAIN YOUR SOLE RESPONSIBILITY AS A LICENSED HEALTHCARE PROVIDER. SFAI SHALL NOT BE LIABLE FOR ANY CLINICAL OUTCOMES RESULTING FROM YOUR USE OF OR RELIANCE ON THE PLATFORM.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SFAI, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE PLATFORM, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SFAI'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE TOTAL AMOUNT OF FEES PAID BY YOU TO SFAI DURING THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN SUCH JURISDICTIONS, SFAI'S LIABILITY SHALL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

14. Indemnification

You agree to indemnify, defend, and hold harmless SFAI, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

Your use of the Platform
Your violation of these Terms
Your violation of any applicable law, regulation, or third-party right
Any clinical decisions you make based on information obtained through the Platform
Any claim by a patient or third party arising from your use of the Platform in the delivery of healthcare services
Any breach of your obligations under HIPAA or other applicable privacy laws

15. Dispute Resolution

Informal Resolution

Before initiating any formal dispute resolution proceeding, you agree to first contact SFAI at support@simplefunctionalai.com and attempt to resolve the dispute informally. The parties shall negotiate in good faith for a period of at least 30 days before initiating any formal proceeding.

Binding Arbitration

If the dispute cannot be resolved through informal negotiation, either party may initiate binding arbitration administered by the American Arbitration Association ("AAA") in accordance with its Commercial Arbitration Rules. The arbitration shall be conducted in the State of New Jersey. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Class Action Waiver

You agree that any dispute resolution proceeding will be conducted on an individual basis and not as part of a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration against SFAI.

Exceptions

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New Jersey, without regard to its conflict of law provisions. Any legal action or proceeding not subject to arbitration shall be brought exclusively in the state or federal courts located in the State of New Jersey, and you consent to the personal jurisdiction of such courts.

17. Changes to These Terms

SFAI reserves the right to modify these Terms at any time. If we make material changes to these Terms, we will provide you with at least 30 days' written notice prior to the effective date of the changes. Notice may be provided by email to the address associated with your account or by posting a prominent notice on the Platform.

Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must discontinue your use of the Platform before the effective date of the changes.

18. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable while preserving its original intent.

19. Entire Agreement

These Terms, together with the Privacy Policy, Business Associate Agreement (if applicable), and any other agreements expressly incorporated by reference, constitute the entire agreement between you and SFAI regarding your use of the Platform. These Terms supersede all prior or contemporaneous communications, proposals, and agreements, whether oral or written, between you and SFAI relating to the subject matter hereof.

20. Contact Information

If you have any questions about these Terms or the Platform, please contact us:

Simple Functional AI, LLC
Email: support@simplefunctionalai.com
Website: simplefunctionalai.com